Terms & Conditions

Service agreement for optician partners of ViSpecs GmbH

Version 1.0, 2026

The legally binding version of these terms is the German one available at /agb. This English text is a courtesy translation.

1. Scope and subject matter

1.1. These terms apply to all business relationships between ViSpecs GmbH, Kirchengasse 76, 2722 Weikersdorf am Steinfelde (hereinafter "ViSpecs") and the participating optician businesses (hereinafter "Partner").

1.2. ViSpecs provides the Partner with a software platform through which end customers can make contact and submit glasses-record data.

1.3. ViSpecs acts solely as a technical service provider and intermediary. A contract for optical services is concluded exclusively between the end customer and the Partner.

2. Subscription model and payment terms

2.1. Use of the platform takes place under a paid subscription model. The specific fees are governed by the price list valid at the time the contract is concluded, or by the individually agreed offer.

2.2. The fee is payable in advance at the start of each billing period.

2.3. In the event of late payment, ViSpecs is entitled to temporarily block access to the partner portal after a prior reminder. The payment obligation remains unaffected.

2.4. Price changes: ViSpecs is entitled to adjust the subscription fees. Price changes are communicated to the Partner by email at least 6 weeks before they take effect. In the event of a price increase, the Partner has a special right of termination effective on the date the change takes effect. If no termination is given within 4 weeks of notification, the price change is deemed accepted.

3. Medical disclaimer & professional verification

3.1. Partner's own responsibility: The Partner acknowledges that ViSpecs is not a medical service provider. As a state-licensed professional business, the Partner is obliged to independently check all transmitted data (in particular glasses-record photos or manual entries) for plausibility and professional correctness before manufacturing a visual aid.

3.2. Disclaimer for AI analysis: ViSpecs uses automated procedures (AI) for data extraction. The Partner acknowledges that this technology can be error-prone (e.g. confusion of signs or numbers). The digitised values provided via the app are to be understood merely as a suggestion. ViSpecs is not liable for health-related or economic damage (e.g. faulty production) resulting from the unchecked adoption of AI-generated data.

3.3. MDR status: As ViSpecs does not perform medical calculations, the software is not a medical device. The Partner may not use the software for purposes that would require certification as a medical device.

4. Partner's obligations

4.1. The Partner undertakes to process customer requests promptly in order to maintain the service quality of the platform.

4.2. The Partner ensures that it holds the necessary trade-law authorisations to operate the optician trade.

4.3. Data protection compliance: The Partner undertakes to comply with the applicable data protection rules (GDPR) and to inform its customers about the cooperation with ViSpecs where this is legally required.

5. Warranty and limitation of liability

5.1. ViSpecs aims for high technical availability of the platform but does not guarantee one-hundred-percent availability. Maintenance-related outages do not give rise to any claim for reduction.

5.2. Exclusion of warranty for AI results: ViSpecs accepts no warranty for the accuracy, completeness, or legibility of the data extracted by the AI.

5.3. Liability towards the Partner for slight negligence, lost profit, or consequential damage is excluded.

5.4. ViSpecs' liability is limited per calendar year to the total of the subscription fees paid by the Partner in that year, unless there is intentional conduct.

6. Term and termination

6.1. The subscription is concluded for an indefinite period. The notice period is one month to the end of the respective billing period.

6.2. The right to extraordinary termination in the event of serious breaches remains unaffected.

6.3. After the contract ends, a data export is made available to the Partner in accordance with the data protection rules.

7. Final provisions

7.1. Austrian law applies.

7.2. The place of jurisdiction for all disputes arising from this contract is the competent court in Wiener Neustadt.

7.3. Should individual provisions be invalid, the remainder of the contract remains in force.